Why do they make you wait?

Recently someone working at an aged care facility in Queensland told us an upsetting story. A family lost a dear loved one (who was being cared for at this aged care facility), and they called a well-known funeral company to collect their deceased family member. This funeral company is generally well-regarded, has competitive prices, and is constantly advertising their services. They received the phone call from this family early one morning, and were instructed to bring this person into their care. How long do you think it took this company to send a team of funeral professionals to collect this deceased person? Two hours? Four hours? Maybe eight hours? No. This popular funeral company took more than 10 hours to arrive at the facility! While this could be a rare exception in their case, it is certainly concerning.

Be assured that this delay was not the fault of the aged care facility. Nor was it the fault of the family. This funeral company couldn't get a qualified team to the facility within a reasonable time, and when a transfer team did arrive they weren't even employees of the funeral company! They had sent a third-party mortuary transfer company to perform the collection. The transfer company were very professional and did exactly as asked by the funeral company, however, we were wondering what the family might think about all this. They had chosen a funeral company based on their advertising and public reputation, however, reality didn't quite match up: long wait times and third parties involved. While these practices aren't illegal, it's the kind of thing that makes people cautious about choosing a funeral director.

At Evermore Funerals we're committed to providing quality, personalised funeral care at prices much better than our 'big brand' competitors. We do our best to always reduce wait times after a person has passed. If a deceased person is being collected from a location far away from Brisbane, we may have to use a professional third party mortuary transfer team - but we would be insistent on a rapid response, and would monitor the situation closely. However, in the vast majority of cases we can bring someone into our care quite quickly (as required by the family), and we use our team of funeral professionals to conduct the collection personally.

If you need funeral care that is professional, genuinely caring and affordable, please call us any time on 07 3544 6880. Don't let them make you wait.